Exchange and return

Still not completely satisfied with the product? Then you can of course always return it to us and we will do something about it right away. You have the option to cancel your order up to 30 days after receipt. After cancellation, you have another 14 days to return your product. If you use your right of withdrawal, the product will be returned to Hulzenvullers with all accessories and - if reasonably possible - in the original condition and packaging. To exercise this right you can submit a return request .

What we promise you with return
  • "Therefore" we also accept as a reason.
  • 30 day cooling off period, after receipt of the product.
  • Exchange product? Other product shipped within 24 hours.
  • Purchase amount returned? We will return this within 3 working days.

Return shipment status

We will keep you informed. Not only with your order, but also with your return request. The table below shows at what times you can expect a status e-mail.
The product is ... You receive ...
Received by Antalus shop ... ... an acknowledgment of receipt by e-mail
Exchanged by Antalus shop ... ... a status update and track and trace code by e-mail
Credited by Antalus shop ... ... a status update by e-mail and within 3 days money back

View the current return status

Did you miss one of our e-mails, or do you want to view your return status immediately? Then use our return status page for a direct insight of your return. On this page you will find all information about your return, including all return statuses, a direct chat with our employee and the track and trace code.

Refunds

With return

We will refund you as soon as we have received and processed the return in good order. We always send an email for confirmation. When you get the amount back is the way of payment. See below for how long a repayment takes;
Payment method Refund
iDEAL Payment within 5 working days.
Transfer Payment within 7 working days.
MisterCash Payment within 7 working days.
Credit card Payment within 9 working days.

Cancel

We will refund you as soon as we have processed your cancellation. We always send an email for confirmation. When you get the amount back is the way of payment. See below for how long a repayment takes;
Payment method Refund
iDEAL Payment within 3 working days.
Transfer Payment within 4 working days.
MisterCash Payment within 4 working days.
Credit card Payment within 7 working days.

Complaints handling

If you are not satisfied with our service, please contact us. We always strive to offer a good and suitable solution. If contact with us does not lead to a solution, then it is possible to register your dispute for mediation at Foundation WebwinkelKeur. From 15-02-2016, it is also possible for consumers in the EU to register complaints with the ODR platform of the European Commission (http://ec.europa.eu/odr). If the complaint is not yet under consideration elsewhere, you are free to file the complaint with the platform of the European Union.